ck44 Privacy Policy

Introduction and Scope

ck44 (referred to hereinafter as "we", "our", or "the platform") is an online gaming and betting service provider. This Privacy Policy ("Policy") applies to all users of ck44's website, mobile application, and all related services.

The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is managed. By continuing to use ck44's services, you agree to the terms of this policy. To learn more about our services, read about our company and services.

This policy is consistent with ck44's Terms and Conditions and is considered part of them. In the event of any conflict, the Terms and Conditions will take precedence.

Information Collection

ck44 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account at ck44, use our services, or contact us, you provide the following information yourself:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account details or mobile banking number (bKash, Nagad, Rocket)
• Address and location details
• Security question answers and account preferences

2.2 Automatically Collected Information

When you use ck44's services, we may automatically collect the following information:

• IP address and device identification details
• Browser type, version, and operating system
• Session duration, page visit patterns, and click patterns
• Login and logout times and dates
• Geolocation data (approximate location based on IP address)

2.3 Transaction-Related Information

We retain records of all transactions related to deposits, withdrawals, and gaming activity. This includes payment method, amount, date, and transaction reference number.

Purpose of Information Use

ck44 uses the information collected for the following purposes:

3.1 Account Management and Identity Verification

Information is used to keep your account active, confirm your identity, and prevent unauthorised access. Age verification is also an important part of this process, as ck44's services are available only to persons aged 21 or above.

3.2 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we improve the platform experience. This allows us to recommend relevant games, bonuses, and promotions for you.

3.3 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Records of each transaction are retained for security and dispute resolution purposes.

3.4 Customer Support and Communication

We use your contact information to provide support in Bengali and English via 24/7 live chat and email. We may also contact you for important security notifications, account updates, or transaction confirmations.

3.5 Fraud Prevention and Security

Information is analysed to detect unusual account activity, block fraudulent transactions, and ensure the overall security of the platform.

Information Disclosure and Third Parties

ck44 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted technology partners who assist in running core operations such as payment processing, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

ck44 may be required to provide information in response to a court order, a lawful request from a law enforcement agency, or to meet the requirements of applicable law.

4.3 Business Changes

In the event of a company merger, acquisition, or transfer of operations, user information may be transferred to the new entity. However, the terms of this policy will remain in effect.

Cookies and Tracking

ck44 uses cookies and similar tracking technologies to improve platform performance and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and enable core services.
• Functional Cookies: Used to remember your language preferences, display settings, and login details.
• Analytics Cookies: Collect data on click patterns, session length, and page visits to help improve the platform.

5.2 Cookie Control

You can disable cookies from your browser settings. However, this may limit some features of the platform.

Data Security Measures

ck44 has put in place industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data connections between the platform and your device are encrypted using SSL (Secure Socket Layer) technology.
• Two-Factor Verification (OTP): OTP verification is required for sensitive transactions and account changes.
• Access Control: Only authorised staff can access the information they need, and every access is logged.
• Regular Security Assessments: Regular security audits are conducted to ensure data protection.
• Encrypted Storage: Sensitive information is stored in encrypted form.

However, we cannot guarantee that data transmission over the internet is completely secure. We are committed to providing the highest level of protection, but it is also your responsibility to keep your account password confidential and to report any suspicious activity to us.

Your Rights

As a ck44 user, you have the following rights:

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your personal information, unless it is required to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
• Opt Out of Marketing Communications: You can remove yourself from receiving promotional emails or messages at any time.

To exercise these rights or if you need assistance, contact our customer support team directly.

Data Retention Period

ck44 retains your information only for as long as necessary. The key principles governing retention periods are as follows:

• Active Account Information: Complete information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by financial regulations.
• Closed Account Information: Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention.
• Marketing Preferences: If you withdraw consent, marketing communication data is deactivated immediately.

Privacy of Minors

ck44's services are strictly for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age verification is carried out at the time of account registration. If information belonging to a minor is found in our systems, guardians can contact us and it will be deleted immediately. To learn more about responsible gaming practices, see our responsible gaming guidelines.

Policy Changes

ck44 reserves the right to amend or update this privacy policy as needed. For significant changes, we will inform you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email or mobile number
• Notifying you of the change when you log in to the platform

Continuing to use the services after a change is made will be considered acceptance of the updated policy. We therefore recommend reviewing this policy regularly.

Contact Us

If you have any questions, comments, or requests about this privacy policy, please contact the ck44 support team: